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Shipping FAQ

DO YOU SHIP INTERNATIONAL??

Yes, we ship anywhere in the world.  The buyer is responsible for knowing and abiding by their local laws regarding the products we offer.  The buyer is responsible for any and all customs fees, tarriffs, or taxes levied on the import of the products we offer.

HOW LONG DOES IT TAKE TO RECEIVE INTERNATIONAL ORDERS?

International orders take anywhere from 10 days to five weeks, depending on your location.  Some countries are much faster than others at receiving orders.  If your order is taking longer than this time period, please check in with your local customs office prior to contacting us.

DO YOU PROVIDE TRACKING INFORMATION?

Yes we do.  You will receive tracking information upon shipment of your order.  The tracking information is auto generated by our shipping software.  Please give the system time to update when your receive confirmation, it often takes several hours after you have received confirmation for the tracking information to show up in the shipper's system. 

WHY DO INTERNATIONAL ORDERS ONLY SHOW TRACKING TO A CERTAIN POINT IN THE USA?

Unfortunately, for international orders the only way to insure door to door tracking is to purchase a very expensive shipping option.   If you need to be able to track your package from door to door, please contact us prior to placing your order.

CAN I HAVE MY PACKAGE INSURED?

Yes, you may have your package insured for an extra fee.  Please contact us first if you need to have your package insured.
 

WHAT ARE YOUR SHIPPING RATES?

All USA orders over $25 ship FREE.  If you need a specific shipping carrier you will have access to a shipping calculator at checkout.  Simply add the items you wish to purchase to your cart and begin the checkout process.  You will have the opportunity to see all available shipping rates prior to providing any personal information or completing the order.
 

HOW OFTEN DO YOU SHIP?

We ship daily, Monday through Friday.  Orders are shipped in the order they are received.  Any order received after 3pm will ship the following work day. We do not ship on weekends.  Due to weekend sales volume, orders placed over the weekend may take a few days longer to be shipped.  We know you want your products fast and we ship five days a week in order to get your goods to you as quickly as possible.
 

WHAT SHIPPING SERVICES DO YOU USE?

We ship via United States Postal Service (USPS) and FedEx
 

WHAT ABOUT CUSTOMS AND LOCAL TAXES?

The buyer is responsible for all local custom fees, taxes, and adherence to local laws regarding the items we offer.  We cannot know what your local laws are regarding taxes for importation of items from our site.  If you are in doubt, contact your local customs officials.
 

CAN YOU MARK INTERNATIONAL ITEMS AS A 'GIFT'?

No we cannot.  Your package will show an exact list of the items you have purchased.
 

ALL TRANSIT TIMES ARE ESTIMATES AND MAY VARY BASED ON YOUR LOCATION.

USPS - Domestic Continental United States

• First Class- 2-3 days
• USPS Priority- 1-3 days1,2,3
• USPS Priority Express- Overnight2,3

USPS - International

• First Class- 7-21 Business Days3,4
• USPS Priority Mail International- 6-10 Business Days3,4
• USPS Priority Express International- 3-6 Business Days3,4

FedEx Ground - Domestic

• FedEx Ground Continental United States- 1-5 Business Days
• FedEx Ground Alaska, Hawaii, Canada- 3-7 Business Days

FedEx International

• International Priority- 1-3 Business Days4
• International Economy- Within 5 Business Days4
• International First- 1, 2, or 3 Business Days5

 

1 In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee.

2 For many major markets. Average number of days based on origin and destination.

3 Scheduled delivery date depends on origin, destination, and drop-off time. Some restrictions apply. For additional information, visit the Price Calculator. All items ship from zip code 28715

4 For many major markets. Actual number of days may vary based on origin, and customs delays.

5 Delivery is in 1, 2 or 3 business days to select postal codes in 20 countries including Canada, China, Mexico and Japan. Get delivery by 10 a.m. in 1 business day to Canada and by 11 a.m. in 1 business day to Mexico (2 business days for non-document shipments to Mexico). You may view postal codes served in either PDF format or ASCII format. Check transit times. Delivery is available outbound from the U.S. to: Australia, Austria, Belgium, Brazil,Canada,China,Denmark,England,France,Germany,India,Italy,Japan,Luxembourg,Mexico, Netherlands,Puerto Rico, Singapore, Switzerland.